:root{font-family:Segoe UI,Arial,sans-serif;color:#183142;background:#f3f6f8}*{box-sizing:border-box}body{margin:0;display:flex}aside{width:240px;background:#102b36;color:white;min-height:100vh;padding:34px 20px;position:fixed;inset:0 auto 0 0}.brand{font-size:27px;font-weight:700;padding:0 12px}.brand span{display:block;font-size:10px;letter-spacing:2px;color:#9ab6c1;margin:10px 0 50px}nav button{display:block;width:100%;text-align:left;background:none;color:#b9cbd2;border:0;margin:10px 0;padding:15px}nav button.active{background:#254650;color:white}footer{position:absolute;bottom:30px;font-size:11px;line-height:2}footer span{color:#afc4ca}main{margin-left:240px;padding:40px;max-width:1500px;width:100%}header,.toolbar,.dialog-head,.detail-head{display:flex;justify-content:space-between;align-items:center;gap:16px}small{font-size:11px;letter-spacing:1.4px;color:#607985}h1{margin:9px 0 25px;font-size:30px}button{cursor:pointer;border:1px solid #d5e0e5;background:white;color:#183142;border-radius:7px;padding:11px 16px;font:inherit;font-size:14px}button:hover{filter:brightness(.95)}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid #49a5c7;outline-offset:2px}.primary{background:#087e84;color:white;border-color:#087e84}.notice{font-size:13px;background:#e5eff3;color:#3d5c6c;padding:14px;border-radius:8px;line-height:1.6}.metrics{display:grid;grid-template-columns:1fr 1fr 1.5fr;gap:18px;margin:24px 0}.metrics article,.panel{background:white;border:1px solid #e0e8ec;border-radius:12px;padding:24px}.metrics strong{display:block;font-size:30px;margin-top:14px}.metrics .status{font-size:20px;color:#087e84}.panel{margin-bottom:22px}.toolbar{margin-bottom:20px}input,textarea,select{font:inherit;border:1px solid #cbd9e0;border-radius:6px;padding:11px;width:100%;background:white;color:#183142}#search{max-width:520px}table{width:100%;border-collapse:collapse;text-align:left}th{font-size:11px;color:#6a7f8a;letter-spacing:1px}td,th{padding:16px 12px;border-bottom:1px solid #edf1f4}td{font-size:14px}td small{display:block;letter-spacing:0;margin-top:6px}.badge{display:inline-block;background:#e1f3ed;color:#176b52;padding:5px 9px;border-radius:20px;font-size:12px}h2{font-size:22px}h3{font-size:16px}.columns{display:grid;grid-template-columns:1fr 1fr;gap:30px}.muted{color:#68808d;font-size:14px}.entry{border-top:1px solid #e6edf0;padding:15px 0;white-space:pre-wrap;overflow-wrap:anywhere}dialog{border:0;border-radius:12px;max-width:520px;width:95%;padding:28px}dialog::backdrop{background:#102b3677}label{display:block;margin:16px 0;font-size:14px}label input,label textarea,label select{margin-top:7px}.actions{text-align:right;margin-top:20px}#call{margin-top:18px;background:#d9f2ec;padding:20px;border-radius:10px}#call button{margin-left:12px}.empty{padding:30px;color:#68808d}@media(max-width:850px){aside{width:180px;padding:25px 12px}.brand{font-size:22px}main{margin-left:180px;padding:24px}.columns{grid-template-columns:1fr}.metrics{grid-template-columns:1fr}header,.toolbar{align-items:stretch;flex-direction:column}table{display:block;overflow:auto}}@media(max-width:550px){body{display:block}aside{position:static;width:100%;min-height:auto}.brand span,footer{display:none}nav{display:flex}nav button{margin-bottom:0}main{margin-left:0;padding:18px}}

.form-grid,.customer-profile{display:grid;grid-template-columns:1fr 1fr;gap:0 18px}.customer-profile{border-top:1px solid #e0e8ec;border-bottom:1px solid #e0e8ec;padding:18px 0;margin:20px 0;overflow-wrap:anywhere}.customer-profile p{margin:10px 0}dialog{max-width:700px;max-height:90vh;overflow:auto}@media(max-width:550px){.form-grid,.customer-profile{grid-template-columns:1fr}}

.ticket-body{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.6}#ticketError{color:#a12828}details{margin-top:10px}summary{cursor:pointer}select:disabled{background:#edf1f4}

.text-link{border:0;background:transparent;color:#087e84;padding:0;font:inherit;text-align:left;text-decoration:underline;text-underline-offset:3px}.text-link:hover{color:#064e54}.detail-head h2 .text-link{font-weight:700}

.brand img{display:block;width:100%;height:auto;max-height:72px;object-fit:contain;object-position:left center}.brand span{overflow-wrap:anywhere;line-height:1.6}#ticketSettings{border-top:1px solid #e0e8ec;margin-top:24px;padding-top:10px}#ticketSettingsError{color:#a12828}
.ticket-filters{display:flex;flex-wrap:wrap;align-items:end;gap:12px;padding:0 0 14px;border-bottom:1px solid #e0e8ec}.ticket-filters label{flex:1;min-width:150px;margin:0}.ticket-filters button{margin-bottom:0}.ticket-badge{display:inline-block;border-radius:6px;padding:6px 9px;font-size:12px;font-weight:600;white-space:nowrap;border:1px solid transparent}.tone-danger{color:#9f1c28;background:#ffe4e6;border-color:#f3b5bd}.tone-warning{color:#804800;background:#fff0cc;border-color:#e7c36d}.tone-info{color:#17518a;background:#e4efff;border-color:#b1cbed}.tone-success{color:#1c6544;background:#e4f3e9;border-color:#aad4b8}.tone-neutral{color:#536273;background:#edf0f4;border-color:#ccd4df}.assigned{color:#1c6544;background:#e4f3e9;border-color:#aad4b8}.unassigned{color:#833e00;background:#fff0d9;border-color:#e7be83}.ticket-row td:first-child{border-left:5px solid #c5cdd6}.row-danger td:first-child{border-left-color:#d02d43;background:#fff6f7}.row-warning td:first-child{border-left-color:#d08912;background:#fffbf1}.row-info td:first-child{border-left-color:#4484c0}.row-success td:first-child{border-left-color:#428563}.ticket-subject{display:block;margin:8px 0;line-height:1.5;overflow-wrap:anywhere}.ticket-table-wrap{overflow-x:auto}.ticket-table{min-width:980px}.ticket-table td{vertical-align:top;padding:18px 12px}.ticket-table small{line-height:1.5}.ticket-date{font-size:12px;white-space:nowrap;color:#607985}.ticket-legend{display:flex;gap:8px;align-items:center;flex-wrap:wrap;font-size:12px;color:#607985;margin:16px 0}#ticketDetail .ticket-badge{margin:4px 4px 4px 0}.entry>.ticket-badge{margin-top:8px}
.entra-panel{margin-top:20px}.entra-panel summary{font-weight:600}.entra-actions{display:flex;gap:10px;flex-wrap:wrap}.entra-users{max-height:300px;overflow:auto;border:1px solid #d5e0e5;border-radius:8px;padding:8px 16px;margin:15px 0}.entra-users label{display:flex;gap:10px;align-items:center}.entra-users input{width:auto}button:disabled{cursor:default;opacity:.5}

.danger-button{background:#fff0f1;color:#9f1c28;border:1px solid #e7afb6}.actions .danger-button{margin-right:14px}.team-chip{margin:6px 0}

[hidden]{display:none!important}